FAQs

How can l contact Bloom&Bond ?

You can email us at support@bloomvbond.com where our customer service teamwill be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from Hong Kong.


Can l change or cancel my order?

As we aim to process orders as fast as possible, you must request anychanges/cancellations within 12 hours of ordering. All requests after this timewill be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPalpayments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extratime for your order to be processed during holidays and sale seasons. Weprocess orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after theprocessing day, Please note that we don't ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process yourorders. After that, it will take 7-14 business days for delivery.

What if l don't receive my order?

lf you don't receive your order within 30 days, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means youmay be liable to pay for duties and ta*es once you receive your order. lmporttaxes, duties and related customs fees may be charged once your order arrivesto its final destination, which are determined by your local customs office.Payment of these charges and taxes are your responsibility and will not becovered by us. We are not responsible for delays caused by the customsdepartment in your country. For further details of charges, please contact yourlocal customs office.

How do l return an item?

Please contact us at support@bloomvbond.com

What if the item(s) l received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing.and/or defective, Please include your order number, photographs of the item(s)and all related references upon receivina your package. We will do our very best to reslove ur cases as soon as possible